Frequently Asked Questions
Everything you need to know about your Aqua Huna order
How do you ensure the safety of live fish during shipping?
All fish are professionally packed in insulated boxes with oxygen-enriched water and heat or ice packs as needed to maintain a stable temperature throughout their journey.
What is your Live Arrival Guarantee?
We guarantee that your fish will arrive alive. In the rare event of a loss, please take a clear photo of the fish in the unopened bag within 2 hours of delivery and contact our support team for a refund or credit.
How long does shipping typically take?
Orders are processed within 1-2 business days. We use expedited shipping services to ensure your tropical fish spend no more than 2-3 days in transit.
Do you offer international shipping?
Currently, we only ship within the continental United States to ensure the shortest possible travel time and the highest survival rate for our livestock.
Can I cancel or change my order?
Because we begin preparing livestock for shipment immediately, orders can only be cancelled or modified within 4 hours of placement.
What payment methods do you accept?
We accept all major credit cards, including Visa, Mastercard, American Express, and Discover, as well as PayPal for secure checkout.